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Privacy Policy

Riverwood Crafts – Privacy Policy

Introduction

River Wood Crafts (“we”, “our”, “us”) is a trading name of MIC Animal Services, the legal entity responsible for handling your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

a) Information You Provide

We collect personal information when you:

  • Place an order

  • Create an account

  • Contact us

  • Subscribe to newsletters or updates

This may include:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment details (processed securely by third‑party payment providers)

  • Order history

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Cookies and similar tracking technologies

This helps us improve site performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate about your order status

  • Provide customer support

  • Improve our website and services

  • Send marketing emails (only with your consent)

  • Prevent fraud and maintain security

We do not sell or rent your personal information to third parties.

3. Payment Processing

We use trusted third‑party payment processors (such as Stripe, PayPal, or Shopify Payments). These providers handle your payment information securely and do not share full card details with us.

4. Cookies & Tracking Technologies

Cookies help us:

  • Remember your preferences

  • Understand how visitors use our site

  • Improve functionality and performance

You can manage or disable cookies through your browser settings, though some features may not work correctly without them.

5. Sharing Your Information

We may share your information with:

  • Delivery partners (e.g., Royal Mail, DPD, Evri)

  • Payment processors

  • Website hosting and analytics providers

These partners only receive the information necessary to perform their services and must handle it securely.

We may also share information if required by law or to protect our rights.

6. Data Storage & Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Your data is stored securely within the UK or EU, or in locations that comply with GDPR‑equivalent protections.

7. Your Rights (GDPR)

As a UK/EU customer, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data

  • Object to certain types of processing

  • Withdraw consent for marketing communications

  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at riverwoodcrafts@hotmail.com

8. Marketing Communications

You will only receive marketing emails if you opt in. You can unsubscribe at any time using the link in the email or by contacting us directly.

9. Retention of Data

We keep your personal information only as long as necessary to:

  • Fulfil your orders

  • Meet legal obligations

  • Resolve disputes

  • Maintain accurate business records

10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Riverwood Crafts Email: Riverwoodcrafts@hotmail.com or call 0194 647674

 

River Wood Crafts is a trading name owned and operated by MIC Animal Services. When you purchase from River Wood Crafts, you are entering into an agreement with MIC Animal Services, which is the legal entity responsible for processing orders, managing customer data, and fulfilling all statutory obligations.

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